food2go

 

BIG JOHN'S – PRIVACY POLICY

Version 3.0
Last Updated: 3 July 2026

 

1. Who We Are

This Privacy Policy explains how Schosween 50 Limited trading as Big John's ("Big John's", "we", "us", "our") collects, uses, stores and protects your personal data when you use our website, mobile applications, loyalty programme and related digital ordering services.

Data Controller:
Schosween 50 Limited trading as Big John's
Company Number: 11953484
Registered Office:
Wharf House
Wharf Street
Sheffield
South Yorkshire
S2 5SY
United Kingdom
Website: https://bigjohns.co.uk
Email: support@food2go.co.uk

Schosween 50 Limited trading as Big John's is the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Scope

This Policy applies to visitors to our website, users of our mobile applications, registered account holders, customers placing collection, delivery and table orders, loyalty members and individuals contacting our customer support team.

 

3. Information We Collect

We may collect your name, email address, telephone number, addresses, account details, order history, favourites, loyalty points, vouchers, feedback, payment confirmations, device identifiers, IP address, browser and operating system details, app diagnostics, analytics information and marketing preferences. Full payment card details are processed securely by payment providers and are not stored by us.

 

4. How We Use Personal Data

We use personal data to provide our services, fulfil orders, administer accounts, operate our loyalty programme, communicate with customers, investigate complaints, prevent fraud, improve our website and applications, analyse service performance, comply with legal obligations and send marketing communications where permitted.

 

5. Lawful Bases

Processing is based on performance of a contract, legitimate interests, legal obligations and consent where required. Legitimate interests include improving services, fraud prevention, information security, customer service and business administration. Consent is relied upon for certain marketing activities and non-essential cookies.

 

6. Loyalty Programme

Where you participate in our loyalty programme we process points earned, points redeemed, vouchers, promotional participation and qualifying purchases. This enables us to administer rewards, prevent misuse, investigate fraud and provide personalised offers.

 

7. Marketing

Where permitted by law we may contact you by email, SMS and push notification. You can unsubscribe or amend your preferences at any time using your account settings, the unsubscribe link or by contacting us.

 

8. Cookies and Analytics

We use cookies and similar technologies to provide essential functionality, remember preferences, measure website performance and understand how our services are used. Non-essential cookies are used only where consent has been obtained where required by law. We may use analytics platforms and application performance monitoring tools.

 

9. Sharing Personal Data

We may share personal data with payment providers, delivery partners, hosting providers, cloud infrastructure providers, customer communication providers, analytics providers, professional advisers and regulatory or law enforcement authorities where legally required. We do not sell your personal data.

 

10. International Transfers

Where information is transferred outside the United Kingdom we implement appropriate safeguards, including approved contractual mechanisms or other lawful transfer methods recognised under UK GDPR.

 

11. Security

We maintain technical and organisational security measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Access to personal data is restricted to authorised personnel. Users are responsible for maintaining the confidentiality of their passwords.

 

12. Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected or to comply with legal obligations. Financial records are generally retained for six years. Customer support records are normally retained for up to twenty-four months. Where data is no longer required it is securely deleted or anonymised.

 

13. Your Rights

Subject to applicable law you may request access to your personal data, correction of inaccurate information, deletion, restriction of processing, objection to processing, withdrawal of consent and data portability where applicable. We normally respond within one calendar month after verifying identity.

 

14. Children's Privacy

Our services are intended for users aged 16 years or over, or younger users with the involvement of a parent or legal guardian where appropriate. If we become aware that personal data has been collected contrary to applicable law we will take reasonable steps to delete it.

 

15. Fraud Prevention and Automated Processing

We use automated systems to identify suspicious transactions, voucher abuse, duplicate accounts and other indicators of fraud. We also use limited profiling to personalise offers and improve customer experience. We do not make decisions producing legal or similarly significant effects solely by automated means.

 

16. Third-Party Services

Our website and applications may contain links to third-party websites or services. Those organisations operate under their own privacy policies and we are not responsible for their privacy practices.

 

17. Complaints

If you have concerns about how we process your personal data please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at https://ico.org.uk.

 

18. Contact

Email: support@food2go.co.uk
Website: https://bigjohns.co.uk

 

19. Changes

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services. The current version will always be published through our website and mobile applications.

Appendix A – Categories of Personal Data

CATEGORY	EXAMPLES	PURPOSE
Identity	Name, email, telephone	Account creation & communication
Order	Order history, addresses	Order fulfilment
Loyalty	Points, rewards, vouchers	Administer loyalty scheme
Technical	IP, browser, device	Security & analytics
Marketing	Consent preferences	Communications